Why are you closing your New Zealand office?
When we opened our New Zealand office, we anticipated a certain level of growth to support our operations. Unfortunately we have been unable to establish the base we anticipated calling into question the ongoing viability of our NZ business.

Is my insurance cover affected?
No, your cover is not affected. We will continue to honour current policies until expiry.

What if I need to make a claim?
If you have a claim following the 30th of June, 2011, this will be handled by Guild's Australian claims team. As we do now, we will continue to utilise local New Zealand assessors where appropriate to ensure your claims continues to be managed promptly and professionally.
For claims after June 30, you should contact Loretta Redman on 00 61 2 4922 6216 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

What happens when my policy is due for renewal?
When your policy is due for renewal, you will need to seek cover from an alternate insurer. We will write to you six weeks prior to your renewal to ensure you have enough notice to arrange this cover to minimise the inconvenience to you.

What if I need to change my address or make other alterations to my policy?
If you have a general policy query or policy alteration, we will continue to provide this service by phone from our Australian team. These staff will have access to your full details and are well positioned to provide you with the service you require.
You can call 0800 505 260 for any general insurance enquiry or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will contact you immediately.

Can I cancel my policy now?
While you're cover is not affected, we respect and understand that some clients may prefer to seek alternate insurance arrangement prior to the expiration of their policy.
If this is the case, you can do so by calling 0800 505 260 or by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will contact you.

Why didn't the staff in your NZ office mention this was happening?
This decision has been made by our Australian office and in no way reflects the efforts or commitment of our NZ team. We thank the team for their professionalism and commitment and extend our apologies to them also.